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Cloud Dialer

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Cloud Telephony

What is Cloud Dialer?

A cloud-based outbound dialer automates your outbound calling method by hosting dialing processes on the cloud. It eliminates the need to set up an in-house dialer while saving agents’ time and improving your call connect rate.

Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. Large clouds frequently have functions distributed over multiple locations, each position being a data center.

1. Call Recording

Enable automatic recordings for all inbound and outbound calls. You can configure your SuperReceptionist to record every call (on user consent) in the IVR system. This allows you to download single or multiple recordings in future to monitor the quality of support or analyse the log to tell apart customer calls from prospects.

2. Multi Agent Access

With Multi-Agent, you have complete control and access to the database, while your agents can only review their respective call logs, even in your brief absence. This secures customer information and ensures clarity and focus in resolving customer service complaints.

3. SMS E-mail Notification

Stay up-to-date with email or SMS alerts for new voicemails and customer calls that go unanswered.

4. Unified Management

Unified Management allows you to add or delete forwarding numbers, modify settings, access logs and recordings from a single panel.

5. CRM Integration

Seamlessly integrate with most popular CRM software like FreshDesk, Salesforce, Zendesk and many others to ensure up-to-date records and deliver personalized customer service. With SuperReceptionist, you can streamline valuable customer requests, effortlessly synchronize data, and optimize workflow to enhance your business efficiency incrementally.

6. Advance Call Recording

Automatically route incoming business calls to multiple phone numbers sequentially or simultaneously until the call is answered. With Advanced Call Forwarding, you will be able to define call routing in three unique modes – Parallel, Sequential or Round Robin based on specific criteria like a day of the week, timings, geography, caller ID and much more.

Features of Best Cloud-based Dialer Software

  • Predictive Dialing
  • Progressive Dialing
  • Lead Management
  • Click-to-Call
  • CRM Integration
  • DNC/DND List Filtering
  • Time Zone Management
  • Call Management Options
  • Call Recording
  • Best Time to Call
  • Outbound Reports
  • Real-time Call Monitoring