Powerful Integrations Work Better Together
When using the Avyukta Intelligent Cloud Contact Center, telephony controls are embedded into your CRM solution to create a more powerful and productive engine for sales, marketing, customer service, support, and ticket management. Agents and supervisors are empowered with rich customer data, history, and information to transform the customer experience with every inbound or outbound interaction.
Customer relations management is the term for creating structured and effective management of interactions with customers . The modern customer relationship management consists of various channels, and systems or tools which can be used to interact with customers. A customer relations management helps in keeping track of customer activities and enables interaction and correspondence in a more organized and secure manner.