avyukta_ecall
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Support

Services

24 Support Points

S.No Comparison Parameter Freelancers/
Vicidial/
Amateurs
Consultants/
Companies without office
Avyukta Hard Dialer Vendors Dialer Only Vendors A/A+ Grade Approved VoIP Only Vendors Premium Dialer Vendors Why Avyukta
1. Professional Support No Seldom Yes Yes Yes Seldom Yes 15 dedicated engineers on support escalation matrix with a 120 second TAT
2. Support During Peak hrs Seldom Seldom Yes Yes Yes Seldom Yes At least 3 Engineers/shift and higher during peak hrs
3. Timely reply from/on Support Seldom Seldom Yes Yes Yes Seldom 120 second TAT with 2 escalations or else refund policies
4. Single Vendor Coordination No No Yes No No No No Single platform for Dialer-Hosted Server-IVR-Bandwidth so that there is no blame game preventing centers downtime
5. Tailor Made Commercial Models Yes No Yes No Seldom No No We have all possible models possible in the universe at un machable rates , in case there is any new we are ready to hear and implement
6. Customized Technical Model No Seldom Yes No Seldom No Seldom Premised-In-house Dialer/Hosted Dialer/Server replications/Distributed /Centralized/ Work from home models are supported
7. Asterisk Advantage, Flexibility & Expertise Seldom Seldom Yes No Yes No Yes We have one of the better teams with vast asterisk experience and knowledge capable to deploy complexions such as TTS based payment gateway, integration with ERP,SAP,Web Forms,20+ tree IVR's etc
8. Domestic or Inbound Solutions Seldom Seldom Yes Yes Yes No Yes There are more than 50 satisfied , domestic and inbound clients that we have
9. Low Capex Yes No Yes No No Yes No With us one can start on as low as 650 INR for Dialer+Hosted
10. Low Opex Yes Yes Yes No Yes Yes No With dialer rentals as low as 650 INR/Seat and No VoIP commitments on pay as you go model , A bare minimum opex is attained to help centers scale with investments in right directions
11. Turnkey technology Solution No No Yes No No No No Being a technology company , anything or everything except process and leads may be sufficed as per prospects requirement
12. CTI Hardware Integration No No Yes Yes Yes No Yes 1/2/4/8 PRI,GSM Gateway,Telesynergy CTI,Intel Dialogic,Allo,Sangoma,Digium have been successfully integrated with asterisk and hard dialers in the past
13. Money Refund Policy No No Yes Seldom Seldom Seldom Seldom After 3 levels of escalations in worst case scenarios, we process a money refund on a pro data basis within 72 hrs from the request
14. Reference Incentive No No Yes Seldom Seldom Seldom Seldom 10% or higher for every reference client varying with case to case along with a reseller CRM login
15. TAT for setup/Live PD Calls 48 hrs 24 hrs 2 hrs 1 Week 24 hrs No High 2 hrs for Hosted and 12 hrs for Premised based Soft Dialer and 48 hrs for Hard Dialer Setup
16. Remote Installation/Support /Sales Yes Yes Yes Yes Yes Yes Yes Apart from 3 locations where we have placed local support engineers, we handle sales and support remotely to curb cost raise for the end client converting a cons into a pros by reducing the TAT, In worst case scenarios physical presence of the engineer is procured
17. Backup DOT Approved VoIP No No Yes No No Seldom No With Auto set patterns on the dialer settings, Backup shift is used in case scheduled registry failures are achieved with the SIP registrar both on Hardware and Software platforms
18. Backup Server No No Yes Seldom Seldom No Yes Cloned server for all setups exceeding 80 seats is availed where in merely a LAN cable swapping reduces the downtime to less than 60 seconds
19. Backup Dialer/Hosted No No Yes No Seldom No No We hold 3 servers with 100 MB each to cater to more than 2000 seats on hosted platform where procurements and backups are planned with pre-sales department analyzing clients' latency from scheduled locations
20. Issue Resolution with low TAT No Yes Yes No No No Seldom Most of the issues are caused due to on site parameters and thus the training process along with the 26 support points reduce chances of Issue but when issue evolves/ persists we adhere to a 120 second TAT policy
21. Commitments /Lock in period /Contracts No Yes No Yes Seldom Often Yes Since the entire system is prepaid thus For all commercial models client is free to make any payment on a pro data basis with no contract, no lock in period and no commitments at all
22. Platform Independence No No Yes Seldom Seldom No Seldom we are only hand locked with Hard Dialer (Server Only) being on windows platform and Soft Dialer ( Server Only ) being on Linux , but otherwise rest all permutations and combinations are possible/feasible as per clients requirements/ or our suggestion
23. Hard-Soft Dialer Flexibility No No Yes No No No No With us being the only vendor (known) procuring both Hard and soft dialers, we hold the choice for the prospect for selection based on size and architecture of the client
24. Pre/Post AMC Support Cost High High Free Very High High No Very High Mostly we are operating on opex modes , whereas for all capex models such as dialer purchases we extend another year of support with an expansion of at least 10 seats and thus we have never received an AMC in the history of our operation